MAHMOUD's CV
MAHMOUD HASSAN MAHMOUD RADWAN
Legal Collection Executive | Debt Collection & Legal Coordination
Profile summary
Strategic Legal Collection Executive with 4 years of experience driving debt recovery and legal coordination across the GCC. Known for expertise in managing high-volume delinquent accounts, executing legal escalations under UAE regulations, and negotiating structured repayment plans. Committed to maintaining portfolio accuracy, resolving complex client disputes, and aligning recovery strategies with compliance standards.
Career highlights
Legal Debt Collection: Managed a portfolio of over 150 delinquent accounts for corporate and government clients while executing legal escalation processes under UAE law.
Debt Portfolio Recovery: Executed high-volume collection campaigns and negotiated structured repayment plans to secure settlements and recover aging receivables across multiple financial portfolios.
CRM and System Management: Tracked account statuses and logged customer interactions using Salesforce and Zoho tools to support data-driven recovery decisions and timely reporting.
Certified Collection Specialist: Completed professional development including the Certified Debt Collection Specialist credential from LinkedIn Learning and Advanced Negotiation Strategies from Harvard Online.
Key skills
Professional experience
Manages corporate and government accounts, overseeing legal escalation workflows, formal dispute documentation, and external counsel coordination. Coordinates skip tracing activities and field visits to support portfolio recovery objectives. Prepares operational reports for internal management and external stakeholders.
- Manages a portfolio of delinquent accounts for corporate and government clients across multiple sectors, handling 150 accounts.
- Executes legal escalation processes including Notary Legal Notices, performance orders, execution cases, travel bans, and arrest warrant coordination.
- Drafts formal legal and collection correspondence including demand letters, reminder notices, and escalation emails.
- Prepares and reviews Statements of Account, settlement agreements, and structured payment plans aligned with client policies and UAE law.
- Coordinates with in-house and external legal teams, tracking case progress and ensuring documentation accuracy for court procedures.
Executed high-volume collection campaigns on delinquent portfolios while adhering to company policies and UAE regulations. Negotiated feasible repayment plans with customers, securing sustainable settlements and cash flow for clients. Tracked account status and recovery actions in CRM tools, ensuring timely and accurate updates for reporting.
- Maintained consistent follow-ups via phone, email, and messaging to reduce overdue balances and accelerate recoveries.
- Secured sustainable settlements through structured repayment plan negotiations with delinquent customers.
Shaped debt collection strategy, steering aging receivables for loan and credit portfolios across the Dubai market through structured follow-up plans. Maintained portfolio oversight using Salesforce CRM to log interactions, monitor payment status, and support recovery operations.
- Resolved customer disputes and objections through professional communication and negotiation techniques.
- Built rapport with customers to encourage timely settlements and maintain long-term payment discipline.
Handled client acquisition and account retention functions for luxury vehicle offerings, coordinating across internal departments to address specialized customer requirements.
- Developed targeted sales approaches that increased rental revenue and repeat business.
- Delivered premium service to VIP and corporate clients, enhancing customer loyalty.
- Collaborated with marketing teams to support digital campaigns and special promotions.
- Delivered consistent performance by surpassing monthly sales quotas in a competitive retail environment.
- Mentored new hires on sales processes and customer service standards to support in-store operations.
Education
Tourism & Hotel Management
Certifications
Languages
Arabic · Native
English · Fluent